CANCELLATION POLICY

We understand that life can get chaotic and things come up at the last minute, however to ensure that clients don’t miss out we do require a minimum of 48 hours notice for all appointment cancellations or changes. We will try our absolute best to confirm your appointment times well in advance to help you avoid any cancellation fees. No show or failure to provide us with more than 48 hours notice for an appointment change will result in a $50 cancellation fee being charged.

GIFT CARDS

Our Gift Cards are valid for a period of 36 months from the date of purchase as per the ACCC and are not redeemable after this time. They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party. Our Gift cards may be used on any service or product. They must be presented at time of treatment to be valid – we are unable to honour lost or stolen vouchers. Gift cards can be purchased in the clinic and on our website. Clients who do not show or cancel their treatment within 48hrs will forfeit their voucher or be required to pay our $50 cancellation fee.

TREATMENT PACKAGES

Our Treatment Packages are valid for a period of 12 months from the date of purchase and are not redeemable after this time. They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party.

PRODUCTS

All of our retail products are provided by an authentic Australian supplier. They are regularly changing on our shelves so the expiry date is well ahead. We will prescribe a product that is most suitable to your skin type and needs. Unfortunately, we do not offer refunds for change of mind.

CHILDREN IN CLINIC

We love children, and we hope you understand that for their safety and for bespoke experience of other guests, children and babies are not permitted to accompany you to your appointment unless cared for by another adult while you have your treatment. 

AFTERPAY

We would love for you to be able to have the treatments that are a part of your treatment plan and we understand payment plans are a great way to not miss out. We ask that if you wish to use a third-party payment plan provider we offer that you let us know prior to treatment and have already sought approval and have the corresponding app required to make payment downloaded prior to your appointment. In this instance we require payment be made prior to receiving treatment as we know technology does not always work when we most need it.

*Please note there is a 5% surcharge for the use of Afterpay.

REFER A FRIEND

We are excited to be able to offer all of our existing and potential clients our refer a friend program where you can share in $150 off. This program allows you to recommend a family member, colleague or friend to the clinic where they’ll receive $75 off their first treatment. Once they receive treatment you will also then receive $75 off your next treatment. The referral program is only valid for injectable treatments over $300 and is not valid for retail products.